Refund Policy

Effective Date: November 6, 2026

At Finch Techs, we aim to provide clear information about our services, applicable charges, and payment-related terms. This Refund Policy explains how refund requests may be handled.

1. Service Payments

Payments made for services offered by Finch Techs are subject to the agreed service terms, applicable fees, and any written agreement between the customer and Finch Techs.

2. Refund Eligibility

A refund request may be reviewed in situations such as:

• Duplicate payment transactions

• An incorrect payment amount

• A payment successfully received for a service that was not provided, where applicable

• An eligible cancellation under the agreed service terms

• Other circumstances approved by Finch Techs

A refund is not automatically guaranteed and will be assessed according to the relevant service agreement and applicable law.

3. Non-Refundable Charges

Certain charges may be non-refundable, where legally permitted, including:

• Services already delivered or completed

• Third-party processing or transaction charges

• Approved setup or implementation work already performed

• Charges specifically identified as non-refundable in an accepted agreement

4. How to Request a Refund

To request a refund, contact our team using the details below.

Please provide:

• Full Name

• Business Name (if applicable)

• Transaction Reference or Payment ID

• Payment Date

• Payment Amount

• Reason for the Refund Request

5. Refund Review Process

Once a request is received, our team will review the transaction and relevant service details. We may request additional information or documentation before reaching a decision.

6. Refund Processing

If a refund is approved, it will be processed through the applicable payment method or agreed refund channel. Processing times may depend on the payment provider, financial institution, and transaction method.

7. Third-Party Payment Transactions

Where a payment involves a third-party payment provider or financial institution, refund processing may be subject to that provider’s procedures and timelines.

8. Contact Us

For refund-related questions or requests, contact:

Company: Finch Techs